Tell us about you and your business.

At Firmin & Co Estate Agents, over the last ten years, we have seen the desire for both buying and selling auction properties soar. Having been an Estate Agent myself for a number of years, I made the leap and opened my own company in 2014 covering Peterborough and the surrounding areas. Recently we made another leap and chose Bamboo Auctions to manage the ever-growing interest in auction properties.

Why did you join Bamboo?

Having used other online platforms for auctions we found that, while properties sold, progress was slow and the other online auction providers were not proactive, meaning our staff were left chasing, wasting their precious time

Having researched other providers, we came across Bamboo; a company with rave reviews that mostly focus on the fantastic communication from the company itself - this is exactly what we were searching for.

Bamboo Auctions, much like bamboo itself, can be described as hardy, light and flexible. They work hard, employing a proactive approach in helping us to manage our auction properties. Their light, friendly staff are easy to reach and more than willing to assist when we have questions around the online service - they regularly go above and beyond to ensure we are utilising the online service to its full potential. Their flexibility means we can contact them at any time and the service is tailored to our needs.

How would you describe onboarding, support & service from Bamboo?

With our staff that have a range of technical abilities, the onboarding system is extremely user friendly. For those staff who have questions, the support and service that Bamboo offer is nothing short of outstanding. A small, well-established team at Bamboo means that whenever we contact the team, we are greeted by someone that knows us, understands our context and can offer us the best tailored support and service.

Has our technology helped your business and teams?

Since joining Bamboo Auctions, we have found managing our auction properties to be smooth sailing. Supporting our clients who are buying property via auctions means that attendance at auctions is thriving. Clients can access the auctions online with ease thanks to Bamboo. This means that auction properties are now becoming a huge part of our business.

Any Final Thoughts?

The team at Bamboo Auctions has shown themselves to be a cohesive team that offer an operable, practical and effective service and we would recommend them as a provider.

Visit Firmin & Co Auctions – Here.